Refund policy

You have 30 days from delivery to request a return of a printed book, workbook, journal or kit. To be eligible, the item must be unused and in the condition you received it, in its original packaging, with proof of purchase.

To start a return, email hi@mittimor.com with your order number. If your return is accepted, we send you a return shipping label and instructions, so the return costs you nothing. Returns go to: Innov8 Mantri Commercio, Devarabisanahalli, Outer Ring Road, Bengaluru 560103. Items sent back without a return request first cannot be accepted.

Damaged or wrong items
Please check your order when it arrives. If an item is damaged or you received the wrong one, write to us within 7 days of delivery with a photo of the item and the packaging, and we will replace it at our cost.

Items that can't be returned

• Digital downloads (PDFs), once the file has been sent. If a file is faulty or won't open, we will resend it or refund you.
• Special Kids packs, because each one is made for a single child. If a pack arrives damaged or not as agreed, we will fix it or refund you.
• Letter from Ann envelopes already posted. You can stop a subscription before the next envelope is posted, as explained on the Letter from Ann page.
• Gift cards.

Exchanges
The quickest way to get something different is to return the item you have and place a new order once the return is accepted.

Refunds
We will tell you once we have received and checked your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it. If 15 business days have passed since we approved your refund and you haven't received it, write to us at hi@mittimor.com.